Taxes and shipping calculated at checkout
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send instructions on how and where to send your package. You will be responsible for your own return shipping fees. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method for the cost of your order excluding the cost of shipping. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you would like to cancel your order, please reach out to firstname.lastname@example.org as soon as possible after ordering. Orders cannot be canceled once items are packaged and/ or shipped.
Changes to Order
If you would like to make a change your order, please reach out to email@example.com as soon as possible after ordering. Orders cannot be changed once items are packaged and/ or shipped.